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Background:
Alison collapsed in the home that she owned and was admitted to hospital. The property was in a state of disrepair: Alison had had no form of heating for two years, no toilet facilities and she was a severe hoarder. The hospital refused to discharge Alison back to her property, so her sister said she could stay with her temporarily on the sofa. Alison was very emotional, ashamed and embarrassed when her family discovered the way she was living. Alison had experienced depression and anxiety since the death of her mother, six years earlier. Before that, she had volunteered with the Salvation Army until her health deteriorated. Her physical health issues included COPD, incontinence, being deaf in one ear, diabetes, and high blood pressure.
Support Provided:
As Alison owned her own property, she needed to prove she was taking reasonable steps to sell it before she could claim Housing Benefit. This was complicated because there was a 35 year old charge on the property which had to be removed before it was put up for auction.
Alison’s Support Worker helped her to negotiate this, and supported in her in applying for housing and benefits, particularly Personal Independence Payments. Alison was able to get her utility costs refunded for the time her property had been empty. The Support Worker also referred Alison to the Community Mental Health Team.
Outcome Achieved:
Personal Independence Payments were awarded, at the high rate for daily living and care. Alison moved into new accommodation in a scheme for over 55s, close to her son in Kirklees, meaning she now has family support close. Her physical health has improved, and she is no longer hoarding. Alison’s mental health is also dramatically improved and she is on a waiting list for counselling. She is paying her full rent with income from the sale of her property. Alison is volunteering with The Salvation army again.